Contact Details

Opening Hours

Drs. Nicholas Green

Kelsham Dental Care
The Common, Cranleigh
Surrey, GU6 8SN

T: 01483 274552
F: 01483 272492
E: enquiries@kelshamdentalcare.com
W: www.kelshamdentalcare.com


Monday 8.30am - 5.00pm
Tuesday 8.30am - 5.00pm
Wednesday 8.30am - 5.00pm
Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

 

 

Closed for lunch between
12.30pm - 1.30pm

Evening and weekends by request

Complaints Policy

Click here for our complaints policy.

We take complaints very seriously indeed. We deal with your complaints courteously and promptly so that the matter is resolved as quickly as possible.

We deal with complaints in the way that we would like our own complaint handled. We learn from every mistake that we make and we respond to your concerns in a caring and sensitive way.

  1. Dr Nicholas Green, is responsible for dealing with any complaint about the service which we provide.
  2. All complaints via the telephone or at the reception desk are listened to. You will be offered the opportunity to speak to the Practice manager or Dr Nicholas Green. If neither of them are available, we will take brief details of your complaint and pass these on.
  3. Written complaints are dealt with by Dr Nicholas Green
  4. We discuss complaints about any aspect of clinical care or associated charges with the relevant dentist, unless you do not want this to happen.
  5. We will acknowledge your complaint in writing as soon as possible. We will investigate your complaint within ten working days and give an explanation of the circumstances which led to your complaint
  6. We will confirm in writing our decision about your complaint after completing our investigation
  7. Full and comprehensive records are kept of any complaint received and we review and amend our policies, procedures and practices to ensure that we do our utmost to rectify any issues identified.
  8. If you are not satisfied with the result of our procedures then a complaint may be made to:

The Dental Complaints Service, Stephenson House, 2, Cherry Orchards Rd, Croydon CR0 6BA

The General Dental Council, 37 Wimpole St, London. W1G 8DQ

Care Quality Commission, Citygate, Gallowgate, Newcastle – Upon-Tyne. NE1 4PA

NHS Surrey, Cedar Court, Guildford Rd. Leatherhead. KT22 9AE

Emergencies

During normal Surgery hours if you have an essential emergency ie. pain, bleeding or trauma  it is our practice policy that you will be seen that day. If you have on out of hour emergency mid week or weekends please contact the practice on 01483 274552 leave your name and telephone number and contact the relevant number on the answer phone.

How to find us

Cranleigh is a small town in Surrey situated between Guildford and Horsham. The practice is set back from the main High Street next to The Common on the West side of town. If you are travelling from Guildford on the B2128 Guildford Road, follow the signs to Cranleigh and you will enter the High Street by passing through The Common. We are situated just after The Common on the left hand side.

If you enter Cranleigh from Horsham or Crawley on the A24, you will need to travel west along the A281 and then turn right towards Rudgwick on the Horsham Road B2128. This road will lead you onto the High Street and through the centre of Cranleigh. Keep on this road passing the junction with Ewhurst Road B2127 and we are situated on the right hand side just before you reach The Common. Parking can be found on the main High Street.

Location Map

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Kelsham Dental Care The Common Cranleigh Surrey GU6 8SN T: 01483 274552 F: 01483 272492 E: enquiries@kelshamdentalcare.com Privacy
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